Will anyone else be travelling in the vehicle I book?
No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group.

 

My company requires an invoice, can you supply one?
Yes we can provide you with an invoice if required. Please contact our Customer Service Center after making your booking to request an invoice.

 

What luggage entitlement will I have?
Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggage must be declared when the booking is being made. Smaller items that fit in the passenger footwell (e.g. a laptopcase, handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Extra luggage as well as bulky items could be charged. Contact TaxiRodos.com Customer Service Center for more details.

 

Which payment methods are available?
You can pay in cash or by card at the driver of your transfer.

 

What if I need wheelchair space?
If you require wheelchair space, you can indicate that in the "notes to driver" in the booking process. Please use English as language. Foldable wheelchairs are regarded as 1 piece of luggage. Always book a minivan in case you need wheelchair space.

 

How can I contact TaxiRodos.com?
You can contact us by email or phone, our full details are available on our contact page.. If your enquiry is urgent, please call us for the quickest response.

 

There will be children in my group. Can you supply child seats?
For most vehicles, yes we can. Please specify how many child and/or baby seats you require in Step 2 of the online booking process. Child / baby seats will be provided if booked whenever possible, however there may be instances when such seats are unable to be provided. In such instances, you will be entitled to a full refund for seats not supplied. If you are unwilling to travel in the event that child / baby seats are not supplied, please provide your own.

 

When should I book?
Although you may book your transfer(s) online up to 2 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our Customer Service Center if you need a transfer within 3 hours.

Where will I meet the driver when I arrive?
When your booking is completed you will receive a confirmation email along with other useful information including our driver phone number.

 

My flight has been cancelled and I no longer require a transfer. Can I cancel it?
Yes, in accordance with our terms and conditions.

 

My payment confirmation and/or booking voucher haven't arrived by email. What should I do?
In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email or call our Customer Service Center. Remember that you can always check your booking in "My Booking" page (using your email address and id of booking) to view, share and print your booking voucher.

 

What should I take as proof of the pre-booked reservation for the driver?
Only your voucher (paper or digital).

 

How can I change my reservation?
Always contact the provider directly via the telephone number or email or contact form provided in the initial voucher.

 

What happens if I can't locate my driver?
If you have any trouble locating your driver, please contact the driver directly at the telephone number on bottom of your voucher. If you are not able to reach him, just call our Customer Service Center numbers (printed on your booking voucher) and we will immediately assist you.

 

What happens if my flight is delayed?
When your flight is delayed or cancelled, please call the provider. His number is on top of the voucher. Should you choose not to call the provider, he might leave the pickup point and you risk not getting your transfer.

 

My flight has changed. Can I reschedule my transfer?
In most cases we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganize your transfer. If we are unable to reschedule your transfer, we will refund you in accordance with our terms and conditions.

What do I need to do if the vehicle I booked doesn't show up at my pickup location?
If the vehicle or driver you reserved is not at the location mentioned on the voucher, please first contact the transfer partner. The number for the transfer partner can be found on the voucher. In the unlikely event that the transfer partner does not answer your call, you can call our emergency number. The phone number is printed at your voucher. Please be patient and allow the driver at minimum 20 minutes to arrive. Before leaving the pickup point, you need to let us know. We will try to resolve your problem as soon as possible by contacting the transfer partner. If that is not possible, we will try to find and book alternative transportation for you. Should this not be possible at all, we will refund your money in the next days. Please note, if you have a problem, always call us so we can look for a solution and you cannot solve it with the transfer partner, please let us know. If you call us later or send us an email after the event, we won't be able to assist you anymore. Complaints must always be reported within 14 days, otherwise it can not be processed anymore.

 

What should I do if my luggage appears to be lost upon arrival and I will be late for my transfer as a consequence?
If your luggage is lost, please contact the driver directly at the telephone number on top of your voucher and inform him what happened. Depending on how much time is needed to report that you luggage was lost, the driver can either wait for you, or you can cancel the ride. The driver will then tell you whether additional waiting costs will be charged. If so, this will be charged by the driver directly. Should you decide to cancel the ride instead of asking the driver to wait, the full fare will still be due and cannot be refunded. If you are unable to reach the driver, please contact our Customer Service Center.

I left an item of luggage on the vehicle. How do I get it back?
First, please contact the driver directly at the telephone number on your voucher and inform him what happened. We will do everything we can to repatriate your lost luggage to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.

 

Who should I contact, if I have comments or suggestions to make?
We activey welcome our customers' comments and suggestions, and treat them as a valuable insight as to how to improve our service. You can also email us with your comments: info@TaxiRodos.com